Refund & Returns Policy

Overview

Customer satisfaction is important to us. If you experience any issue with your order, please contact our support team as soon as possible so we can review and resolve the matter promptly.

Eligibility for Refunds

Refunds, replacements, or store credit may be considered in the following circumstances:

• the order arrives damaged
• the item received is incorrect
• the item is missing from the package
• the order does not arrive within the estimated delivery window
• the item is defective upon arrival

All requests are reviewed on a case-by-case basis.

Timeframe for Claims

To be eligible for assistance, customers must submit a claim within 7 days of the expected delivery date or 7 days after receiving the order, depending on the issue.

Please include:

• full name
• order number
• date of purchase
• description of the issue
• photos of any damage, where applicable

Available Resolutions

Depending on the circumstances, we may offer one of the following:

• free replacement shipment
• partial refund
• full refund
• store credit

The chosen resolution will depend on stock availability, the nature of the issue, and the findings of our review.

Non-Refundable Situations

Refunds may not be granted in cases involving:

• incorrect shipping information provided by the customer
• delays caused by courier disruptions, weather, or public holidays
• claims submitted after the 7-day claim window
• items that have been used, altered, or intentionally damaged after delivery

Processing Time

Approved refunds are typically processed within 3–7 business days to the original payment method.

Store credit and replacement shipments may be issued sooner depending on availability.

Contact Us

For any refund or replacement request, please contact our support team and include your order number for faster assistance.